Frequently Asked Questions

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. If you have any issues, feel free to contact us at support@clasicomadrid.com.

Shipping within the USA typically takes 7-10 business days.

Yes USA Free Shipping

If your order has not yet been processed, you can change or cancel it by emailing us at support@clasicomadrid.com. Once your order has been processed, we are unable to make changes or cancellations.

No, we only ship within the United States.

We accept returns within 30 days of receiving your order, provided the items are unworn, unwashed, and in their original condition with all tags attached. Please contact support@clasicomadrid.com to initiate a return.

To exchange an item, please contact us at support@clasicomadrid.com with your order details. We’ll guide you through the process to ensure you receive the correct item.

Refunds are typically processed within 7 business days after we receive your returned item.

We accept the following payment methods:

• Visa
• Maestro
• Mastercard
• Amex
• Union Pay
• Shop Pay
• Google Pay

If you have any questions or need assistance with payments, feel free to contact us at support@clasicomadrid.com.

At this time, we only accept one payment method per order.